Returns

In the event that a return is required, please contact  wcanadian@tbaytel.net within 5 days of your delivery.We will require proof of purchase or a receipt.

Goods are to be returned in original packaging , unused and unopened, within 20 days of notification of intent.

If the return is due to damages during shipping, the damages are to be noted on the courier waybill and picture of damaged packing and product are required.

Notice of return received after the 5 days will considered only in the situation where the item is missing parts or damaged due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at wcanadian@tbaytel.net

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wcanadian@tbaytel.net and send your item to: 776 Macdonell Street,Thunder Bay ON Canada  P7B 4A6.

Shipping
To return your product, you should mail your product to: 776 Macdonell Street Thunder Bay ON Canada P7B 4A6

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.